CUSTOMER FEEDBACK

WE CONTINUALLY ASK OUR CUSTOMERS FOR FEEDBACK – THEIR INPUT MEANS WE ARE CONTINUOUSLY FINE-TUNING OUR SERVICE.

"I wanted to feed back to you that the meeting was really helpful to us both. Your consultant's progress on these reports seems to have been substantial since I have been involved with the system. He has incorporated quite a lot of our requirements into the reports in incredibly quick time - without us needing to push him to do so. I'm really pleased with the way that the session went this morning and, without wanting to sound patronising, the consultant's pitch on the subject matter was absolutely what was required."

Kevin Elsden, SJ Berwin

"The rollout of BigHand went smoothly and successfully. There were of course the inevitable glitches, but we were able to resolve these quickly and I have to date only had positive feed-back. I would just like to thank the BigHand consultant who was in the firing line during the roll-out period. It was a pleasure to have him working with us. He was very competent and flexible in adjusting to changes in scheduling. One senior associate commented about the good follow-up - that he came back three times to check that they were doing ok. Please pass on our thanks and good wishes."

Catherine Kullmann, Mason Hayes & Curran

"Very well is probably something of an understatement....comments have ranged from 'absolutely spot on' (from our I.T. Partner), to 'fantastic, I absolutely love it'. It's also probably the only installation that we've had done were there haven't been any major problems and the support has been really good. Special thanks should go to you all - you've all been really great and I've been very, very impressed indeed."

Alastair Redfern, Martin & Haigh

"I would just like to say a big thank you to all of you at BigHand for your support, especially Gill & Will who really worked hard throughout the 2 week rollout. They bent over backwards for me to get everyone up and running. Also thank you to Sam, Fiona, Alex, Dave, Adam and yourself, to whom I have spoken to and hassled several times day with regards to equipment and technical support."

Amar Munir, Wragge and Co